Trust Center

1. Our Commitment to You

The Resilis Trust Center reflects our commitment to transparency, reliability, and the protection of your data. We strive to maintain the highest standards of service and security.

2. Availability and Performance

We are committed to maintaining a high level of service to ensure the availability of Resilis:

Performance:

• Average response time: less than 2 seconds for 95% of requests
• Infrastructure optimized for performance
• Continuous performance monitoring

Maintenance:

• Planned maintenance: weekly window on Sundays 2am-6am UTC
• Prior notification: 48 hours in advance for planned maintenance
• Emergency maintenance: 4 hours advance notification (critical security only)

3. Incident Management

In the event of an incident affecting the service, we commit to:

• Rapidly detecting incidents through our 24/7 monitoring
• Communicating transparently with our clients
• Resolving incidents as quickly as possible
• Providing a post-mortem for major incidents

Client notification:

• Communication within 2 hours of detecting a major incident
• Regular updates (every 4 hours) until resolution
• Post-mortem available within 7 days for major incidents

In case of a security incident:

• Notification within legal deadlines (GDPR)
• Clear and transparent communication
• Information on corrective measures taken
• Dedicated support to answer questions

4. Business Continuity

Resilis applies the same business continuity principles to its own organization to ensure service availability even in the event of a major incident:

Redundant infrastructure:

• Primary infrastructure and backup infrastructure
• Automatic backups with regularly tested restoration
• Data replication across multiple European data centers

Documentation and procedures:

• Complete documentation of operational procedures
• Documented and tested recovery procedures
• Multi-person access to critical systems

5. Our Commitments

Security:

• Regular updates of security components
• Critical vulnerability fixes within appropriate timeframes
• Regular security testing
• Periodic security audits

Confidentiality:

• No access to client data without authorization
• Strict data isolation between clients
• No data sharing with third parties without consent
• Strict GDPR compliance

Transparency:

• Transparent communication about incidents and maintenance
• Accessible documentation on our security practices
• Public list of our subcontractors

6. Insurance and Liability

Resilis subscribes to insurance policies to protect its clients and partners:

• Professional liability insurance
• Cyber insurance (subscription in progress)
• IT security risk coverage
• Protection in case of a security incident

These insurance policies demonstrate Resilis' commitment to assuming its responsibilities and protecting its clients against risks.

7. Additional Information

For more information on Resilis security and compliance:

• Security Page - Details on our security measures
• Subcontractors - List of our technology partners
• Privacy Policy - Processing of your personal data
• Legal Notice - Legal Information

8. Contact

For any questions about the Trust Center, service availability, or to report an incident:

General Support : team@resilis.com

Security Questions : h.lajoie@resilis.com (DPO)

Emergencies : j.puaux@resilis.com

Contact Us