Terms and Conditions

1. Overview

Resilis is a SaaS solution dedicated to crisis preparedness and management, including Business Impact Analysis (BIA), Business Continuity Plans (BCP), Disaster Recovery Plans (DRP), and operational crisis management.

The solution is intended exclusively for business clients (B2B).

These terms and conditions define the general framework for using the solution. They are supplemented and, where applicable, superseded in case of contradiction by the subscription agreement signed between the parties.

2. Service Access

Access to the Resilis solution is provided by invitation only and after contract execution.

• User accounts are created by Resilis
• Access is strictly limited to users authorized by the client
• The client is responsible for managing user access and permissions

Resilis offers different access levels (administrators, advanced users, read-only users), defined contractually.

3. License of Use

Resilis grants the client a license that is:

• non-exclusive
• non-transferable
• limited to the duration of the contract
• strictly reserved for internal use

The scope of use (entities, users, modules) is defined in the specific terms or the purchase order.

4. Data and Ownership

Client Data

The client remains the sole owner of all data they input into the solution.

Generated Data

Data produced through the solution (analyses, plans, scenarios, generated content) belongs to the client.

Anonymized Data

Resilis may use anonymized and aggregated data for the purpose of continuous improvement of the solution.

5. Use of Artificial Intelligence

Certain features of Resilis rely on artificial intelligence technologies.

These features:

• are provided as decision-support tools
• do not replace human validation
• may contain approximations or inaccuracies

The client remains solely responsible for the use, validation, and decisions made based on generated content.

6. Hosting and Security

The solution is hosted on infrastructure located within the European Union.

Resilis implements appropriate technical and organizational measures to ensure:

• data security
• confidentiality
• service availability

7. Support and Availability

Resilis commits to providing a service in line with SaaS market standards, including:

• technical support accessible to authorized users
• continuous maintenance
• regular updates

Service levels (SLA) may be specified contractually.

8. Duration and Subscription

The solution is provided on a subscription basis.

• The commitment period is defined contractually
• The subscription may be renewed according to the terms of the contract
• Financial terms are defined in the specific conditions

9. Reversibility and Data Portability

At the end of the contract, the client may retrieve their data in a usable format.

Resilis offers:

• data exports
• technical interfaces (API) when available
• reversibility support, if needed

These provisions are in line with data portability principles, particularly with regard to the applicable regulatory framework.

10. Liability

Resilis is bound by a best-efforts obligation.

Resilis cannot be held liable for:

• decisions made by the client based on information provided
• misuse of the solution
• indirect damages

Resilis' liability is limited as defined contractually.

11. Personal Data Protection

In the course of its services, Resilis acts as a data processor within the meaning of applicable data protection regulations.

Resilis commits to:

• processing data only on the client's instructions
• implementing appropriate security measures
• ensuring data confidentiality

A Data Processing Agreement (DPA) can be provided upon request or incorporated into the contract.

View our privacy policy

12. Applicable Law

These terms and conditions are governed by French law.

Any dispute falls under the jurisdiction of the competent courts, unless otherwise stipulated contractually.